Your team is now highly motivated to exceed production, but this has created conflicts with the other teams. You find yourself competing with the other manufacturing teams for access to the company’s technical support staff. The team has been ignoring machine maintenance issues in order to spend more time producing. There have been several arguments with other teams in the plant who supply parts for your assembly area, and communication with these other teams has deteriorated. You think that the cause of these problems may be the new reward program, but upper management is very supportive of the rewards program.
Scenario Two: Each question at the end of this scenario is worth 5 points. Last year, the manufacturing plant where you work reorganized into self-directed work teams. You are the team leader for one of several teams in the assembly area. The transition into teamwork was difficult, but recently things have been working fairly well. […]
