The process of identifying other organizations that are best at some facet of your operations, and then modeling your organization after them is known as:
1. The process of identifying other organizations that are best at some facet of your operations, and then modeling your organization after them is known as:
A) continuous improvement
B) competitive benchmarking
C) employee empowerment
D) copycatting
E) industrial espionage
True or False
____6. Six Sigma is a recognized quality program based strictly on statistical process control.
____7. Service quality is more directly related to the interaction between customer and employee
than is manufacturing quality.
____8. At economic order quantity, holding cost is always equal to ordering cost.
