MODULE 3 ASSIGNMENT: EVALUATING PERFORMANCE MANAGEMENT SYSTEMS
Depending on how you have planned and organized your interview tasks, you may be well into summarizing your conversation with your nurse executive interviewee or beginning that process. Keep in mind the goal of understanding performance management as a system as you reflect on the information you have gathered.
To Prepare:
- Consider how you would summarize the interview to provide a thorough description of the performance management system.
- Consider strengths and weaknesses of the system, as described by the interviewee, and from your own analysis.
- Review the Learning Resources for support in evaluating this performance management system and strategies for addressing its weaknesses.
Assignment:
Finalize the Module 3 Assignment Part 1, Interview Matrix Summary, and Part 2, Interview Reflection.
Part 1: Interview Matrix Summary
Complete the Performance Management System Interview Matrix Summary, provided with the Assessment materials, to create a visual summary of the information gathered through your interview with the nurse executive. Be sure it is the SUMMARY template you will submit.
Part 2: Interview Reflection
In a separate Word document, write 2-3 pages that reflect on the interview and your overall impressions. Include the following points in your reflection:
- Briefly describe the professional you interviewed, including title, years of experience, and his/her healthcare organization (e.g., size, location, special services). Note: Be mindful of your interviewee’s privacy in the details you provide.
- Explain the concept of “performance management” that guided your interview and the interviewee’s responses.
- Evaluate the healthcare organization’s performance management system for effectiveness, drawing on the interviewee’s assessment and your own observations and conclusions.
- Describe characteristics and/or factors that stand out to you as contributing to the system’s strengths and weaknesses.
- Describe actions, strategies, or approaches that you would recommend to address weaknesses in the system.
Part 2: Interview Reflection
In a separate Word document, write 2-3 pages, in APA format that reflect on the interview and your overall impressions and that include the following heading below. Include an intro and a conclusion. Include 4 credible, current references (course or peer-reviewed, within 5 years old). Since this is reflective, you may use first person I. Do not use “this author.”
-Description of Professional Interview
-The Concept of “Performance Management”
-Evaluation of the Performance Management System.
-Factors Contributing to Strengths and Weaknesses
-Recommendations to address weaknesses in the system.
Required Readings
Fried, B. J., & Fottler, M. D. (Eds.). (2018). Fundamentals of human resources in healthcare (2nd ed.). Chicago, IL: Health Administration Press.
Chapter 6, “Organizational Development and Training” (pp. 150–173)
- Chapter 7, “Performance Management” (pp. 174–204)
(Previously read in Weeks 5 and 6) - Bingham, J. B., & Beer, M. (2012, July). HBS case collection: Performance management at Vitality Health Enterprises, Inc. Brighton, MA: Harvard Business Publishing.
- Culbert, S. A. (2008, October 20). Get rid of the performance review!Links to an external site. The Wall Street Journal.
- Simons, R. L., & Kindred, N. (2017, February). HBS case collection: Doverent. Brighton, MA: Harvard Business Publishing.
